Applicants have the right to request a review against decisions made in the allocation process. These include
NYHC operate a two stage review.
You must request a review within 21 days of the date on the original decision letter and this review will be undertaken by the Partner Landlord dealing with your application. The reviewing officer will have had no previous involvement with the application.
If you remain dissatisfied you can within 21 days of the date on the stage 1 review letter ask for a further review by the North Yorkshire Home Choice Review Panel.
The Review Panel comprises of senior officers or appropriate specialists of NYHC Partner Landlords who will have 56 days to provide a written outcome and recommendation report.
The Panels recommendation will be sent to the partner landlord dealing with your application, who will have 7 days to advise you of the outcome. You will receive a copy of the report.
All other complaints will be dealt with by the Landlord dealing with your application who will follow their published complaints procedure.