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Review and Complaints

Right of Review

Applicants have the right to request a review against decisions made in the allocation process. These include

  • Access to the North Yorkshire Home Choice register by either Eligibility or Qualification
  • A decision to cancel an application
  • A decision to withdrawn priority banding
  • A decision in respect of any information which is being taken into account in considering whether to make an offer of accomodation
The Review Process

NYHC operate a two stage review.

Stage 1

You must  request  a review within 21 days of the date on the original decision letter and this review  will be undertaken by the Partner Landlord dealing with your application. The reviewing officer will have had no previous involvement with the application.

Stage 2

If you remain dissatisfied you can within 21 days of the date on the stage 1 review letter ask for a further review by the North Yorkshire Home Choice Review Panel.

The Review Panel comprises of senior officers or appropriate specialists of NYHC Partner Landlords who will have 56 days to provide a written outcome and recommendation report.

The Panels recommendation  will be sent to the partner landlord dealing with your application, who will have 7 days to advise you of the outcome. You will receive a copy of the report.

 

Complaints

All other complaints will be dealt with by the Landlord dealing with your application who will follow their published complaints procedure.