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Review and Complaints

Right of Review

Applicants have the right to request a review against certain decisions made in the allocation process. These include

  • Access to the North Yorkshire Home Choice register by either Eligibility or Qualification
  • A decision to cancel/close  an application
  • A decision to withdraw or reduce  priority banding
  • A decision in respect of any information which is being taken into account in considering whether to make an offer of accommodation
The Review Process

NYHC operate a two stage review.

Stage 1

This review will be conducted by the housing partner administering your application. The reviewing officer will not have been involved in the application or the decision made. You have 21 days to request a review from the date the decision was made

Stage 2

If you remain dissatisfied with the outcome of the stage 1 review you have 21 days to appeal and request a stage 2 review  This review will be conducted by a member of the NYHC Review panel.

The Review Panel comprises of senior officers or appropriate specialists of NYHC Partner Landlords who will have 56 days to provide a written outcome and recommendation report.

This review is a paper based review but subject to agreement  by the panel a meeting may be held if deemed appropriate.

The Panel will provide an outcome and recommendation report which will be sent to the administrating partner, who will then  have 7 days to contact you to advise you of the decision and any action they intend to take.  You will be provided with a copy of the panels report

General Complaints

All other complaints will be dealt with by the partner landlord  dealing with your application who will follow their published complaints procedure.  General complaints may be defined as an expression of dissatisfaction, however made,  about the standard of service, actions or lack of actions by the individual Partner organisation, its own staff, or those acting on its behalf, affecting an individual.

Personal Data

If you want to know more about your rights under the Data Protection Act 1998 you can go to the Information Commissioners Office (ICO) at https://ico.org.uk/for-the-public

If you are unhappy with the way your personal data is handled you can contact the independent Information commissioner at https://ico.org.uk

Other sources of information may be found on the following websites

https://www.housing-ombudsman.org.uk/

https://www.gov.uk/government/organisations/housing-ombudsman

https://www.gov.uk/government/publications/allocation-of-accommodation-guidance-for-local-housing-authorities-in-england