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Decisions and Reviews

Decisions and Reviews
Information

Applicants have the right to information about certain decisions which are taken in respect of their application and the right to review those decisions (s.166(1A)) Housing Act 1996

These include

  • Access to the North Yorkshire Home Choice register by either Eligibility and/or Qualification
  • A decision to cancel/close  an application
  • A decision to withdraw or reduce  priority banding
  • A decision in respect of any information which is being taken into account in considering whether to make an offer of accommodation
The Review Process

North Yorkshire Home Choice operate a two stage review.

Stage 1

Applicants have 21 days from the date of notification to request a review of the decision made.

This review will be conducted by the housing partner administering your application.

The review will be carrried out by an officer senior to the person who made the decision and who will not have been involved in the application or the decision made.

Applicants are advised that it is acceptable for the request to be submitted by a representative on their behalf.

Stage 2

If you remain dissatisfied with the outcome of the stage 1 review you have 21 days to appeal and request a stage 2 review  This review should be made in writing.

This review will be conducted by a member of the NYHC Review panel.

The Review Panel is comprised  of senior housing officers or appropriate housing specialists of NYHC Partner Landlords.  The panel  will have 56 days to consider the review on the basis of the NYHC allocations policy any legal requirement and all relevant information  to provide a written outcome and recommendation report.

Where a time extention is needed you will be notified and advised of the reason for this.

This review is a paper based review but subject to agreement  by the panel a meeting may be held if deemed appropriate.

The outcome and recommendation report will be sent to the administrating partner, who will then have 7 days to contact you to advise you of the decision and any action they intend to take. 

You will received a copy of the panels report

General Complaints

All other complaints will be dealt with by the partner landlord  dealing with your application who will follow their published complaints procedure.  General complaints may be defined as an expression of dissatisfaction, however made,  about the standard of service, actions or lack of actions by the individual Partner organisation, its own staff, or those acting on its behalf, affecting an individual.

Personal Data

If you want to know more about your rights under the Data Protection Act 1998 you can go to the Information Commissioners Office (ICO) at https://ico.org.uk/for-the-public

If you are unhappy with the way your personal data is handled you can contact the independent Information commissioner at https://ico.org.uk

Other sources of information may be found on the following websites

https://www.housing-ombudsman.org.uk/

https://www.gov.uk/government/organisations/housing-ombudsman

https://www.gov.uk/government/publications/allocation-of-accommodation-guidance-for-local-housing-authorities-in-england