Applicants have the right to information about certain decisions which are taken in respect of their application and the right to review those decisions (s.166(1A)) Housing Act 1996
North Yorkshire Home Choice operate a two stage review.
Applicants have 21 days from the date of notification to request a review of the decision made.
This review will be conducted by the housing partner administering your application.
The review will be carrried out by an officer senior to the person who made the decision and who will not have been involved in the application or the decision made.
Applicants are advised that it is acceptable for the request to be submitted by a representative on their behalf.
If you remain dissatisfied with the outcome of the stage 1 review you have 21 days to appeal and request a stage 2 review This review should be made in writing.
This review will be conducted by a member of the NYHC Review panel.
The Review Panel is comprised of senior housing officers or appropriate housing specialists of NYHC Partner Landlords. The panel will have 56 days to consider the review on the basis of the NYHC allocations policy any legal requirement and all relevant information to provide a written outcome and recommendation report.
Where a time extention is needed you will be notified and advised of the reason for this.
This review is a paper based review but subject to agreement by the panel a meeting may be held if deemed appropriate.
The outcome and recommendation report will be sent to the administrating partner, who will then have 7 days to contact you to advise you of the decision and any action they intend to take.
You will received a copy of the panels report
All other complaints will be dealt with by the partner landlord dealing with your application who will follow their published complaints procedure. General complaints may be defined as an expression of dissatisfaction, however made, about the standard of service, actions or lack of actions by the individual Partner organisation, its own staff, or those acting on its behalf, affecting an individual.
If you are unhappy with the way your personal data is handled you can contact the independent Information commissioner at https://ico.org.uk