Our system is being upgraded to meet WAG2.1 legislation. During this implementation password security is being improved. This means when you sign into your application you will be asked for a password The following Q&A will guide you through the process.
What’s changed?The NYHC customer website has updated and when you login to your account you will be asked to enter a password along with your Login Reference number and memorable date.
Why am I been asked to set a password?You are been asked to set a password in order to add an extra layer of security to your account.
Will I be asked to enter a password everytime I login?You will be asked to enter your login reference number, memorable date and password everytime you login, so please remember to keep these details safe.
How do I set my new password? The next time you login to your account you will see the following instructions / pages
- You will be asked to enter your Login reference number.
- You will be asked to enter your existing memorable date.
- You will then be asked to set a new password. Your password must be between 6 – 10 characters and must contain 2x Upper case letters, 2x Lower case letters and 2x numbers. It must not have any symbols or punctuation.